Localization of ITSM tool "helpLine"

30.03.2011 18:19

AP soft extends its portfolio with localization of software helpLine. This tool is intended for services management. Software helpLine is developed in accordance with ITIL ® v3 "best practices". Currently contains 13 processes fulfilling or exceeding the requirements set by ITIL ® v3.  Among the certified processes belong:

• AVM - Availability Management    
• EV - Event Management    
• FM - Financial Management    
• CHG - Change Management    
• IM - Incident Management    
• KM - Knowledge Management    
• PM - Problem Management
• REL - Release & Deployment Management
• RF - Request Fulfillment Management
• SACM - Service Asset & Configuration Management
• SCM - Service Catalog Management
• SLM - Service Level Management
• SPM - Service Portfolio Management

Country of origin is Germany. Therefore helpLine is able to handle specific and high requirements of European users. This tool is easy to integrate into the corporate infrastructure.